The Jeep Cherokee Carplay not working issue can be resolved by troubleshooting the Carplay connection and ensuring compatibility between the vehicle and the device. Jeep Cherokee Carplay not working is a common issue that can be frustrating for drivers who rely on the convenience and functionality of Carplay.

When this problem occurs, it can be a result of various factors, including a faulty connection, incompatible device, or software glitches. Resolving the issue typically involves troubleshooting steps such as checking the Carplay connection, updating the software, and ensuring the compatibility between the vehicle’s system and the device being used.

By following these steps and resolving any potential issues, drivers can get their Carplay system up and running smoothly again without any further troubles.

Jeep Cherokee Carplay Not Working


Common Issues And Solutions

Having trouble with your Jeep Cherokee Carplay? Don’t worry, we’ve got you covered! Discover common issues and effective solutions to get your Carplay working seamlessly again. Say goodbye to connectivity problems and enjoy a smooth driving experience.

Having trouble with your Jeep Cherokee Carplay? Don’t worry, we’ve got you covered. In this section, we will discuss some common issues and provide solutions to get your Carplay working smoothly again.

Connectivity Issues

  • Bluetooth not connecting with Carplay: Check if your device and Jeep Cherokee’s Bluetooth are turned on and in pairing mode. Restart both devices and try again.
  • Weak or intermittent Wi-Fi signal: Move closer to the Wi-Fi source or try connecting to a different network.
  • USB connection problems: Ensure that the USB cable is securely connected to both your device and the Jeep Cherokee’s USB port. Try using a different USB cable to eliminate any potential issues.

Bluetooth Pairing Problems

  • Unsuccessful pairing attempts: Remove the Jeep Cherokee from your device’s Bluetooth settings and vice versa. Restart both devices and try pairing again.
  • Outdated device firmware: Ensure that your device’s software is up to date. If not, update it and try pairing again.
  • Bluetooth compatibility issues: Check if your device is compatible with the Jeep Cherokee’s Bluetooth specifications. Consult the user manuals or contact customer support for compatibility information.

Unresponsive Touch Screen

  • Calibrate the touch screen: Access the settings menu on the Jeep Cherokee display and look for the touch screen calibration option. Follow the on-screen instructions to recalibrate the touch screen.
  • Remove screen protectors: If you have a screen protector on the touch screen, remove it as it might be interfering with the touch sensitivity.
  • Reset the infotainment system: Go to the settings menu and select the option to reset the infotainment system. Note that this may revert other settings as well, so make sure to save any important data beforehand.

Potential Software Glitches

  • Update the Carplay software: Check if there are any software updates available for your Carplay system. Install the latest updates to ensure optimal performance.
  • Restart the Carplay system: Turn off the Jeep Cherokee and wait for a few minutes before turning it back on. This can help refresh the system and resolve minor software glitches.
  • Perform a factory reset: As a last resort, you can perform a factory reset of the Carplay system. Make sure to back up any important data before proceeding, as this will erase all settings and data.

Hardware Malfunctions

Seek professional assistance: If none of the above solutions work, it’s possible that there’s a hardware malfunction. Contact the Jeep Cherokee’s customer support or visit an authorized service center to get the issue diagnosed and resolved by a professional.

Remember, troubleshooting Carplay issues can be a bit tricky, but by following these common solutions, you should be able to resolve most problems and get your Carplay up and running smoothly again.

Steps To Troubleshoot CarPlay Connectivity

Having trouble with your Jeep Cherokee CarPlay connectivity? Follow these steps to troubleshoot the issue and get your CarPlay working again.

Having trouble with your Jeep Cherokee Carplay not working? Don’t fret! We’ve got you covered. Follow these simple steps to troubleshoot the Carplay connectivity issue and get back to enjoying your seamless driving experience.

Check CarPlay Compatibility

Make sure your Jeep Cherokee model supports CarPlay. Check the official Jeep website or your vehicle’s manual to confirm compatibility.

Ensure iPhone Is Up-To-Date

Update your iPhone to the latest iOS version. Go to Settings > General > Software Update and follow the prompts to install any available updates.

Restart the iPhone And Jeep Cherokee Infotainment System

Begin by restarting your iPhone by pressing and holding the power button until the “slide to power off” option appears. Slide to power off and then turn your iPhone back on after a few seconds.

To restart the Jeep Cherokee infotainment system, press and hold the power button located on the console for a few seconds until the screen turns off. Wait for a moment and then press the power button again to turn it back on.

Reset Network Settings On The iPhone

If the connectivity issue persists, reset the network settings on your iPhone. Navigate to Settings > General > Reset > Reset Network Settings. Confirm the action, enter your passcode if prompted, and allow the device to restart.

Clear CarPlay Permissions

On your iPhone, go to Settings > General > CarPlay. Find your Jeep Cherokee in the list of available vehicles and tap on it. Next, select “Forget This Car” to clear the CarPlay permissions. Restart your iPhone and reconnect to CarPlay to re-establish the connection.

Update Jeep Cherokee Software

Check for any available updates for your Jeep Cherokee software. Visit the official Jeep website or contact your local dealership for the latest software version. Ensure you follow the instructions provided to perform the software update accurately.

By following these steps, you should be able to troubleshoot the connectivity issue with your Jeep Cherokee CarPlay system. If the problem persists, it is recommended to contact Jeep customer support or schedule a visit to your authorized Jeep service centre for further assistance.

Happy Carplaying!

Troubleshooting Bluetooth Pairing

Having trouble troubleshooting Bluetooth pairing in your Jeep Cherokee? If your Carplay is not working, follow these easy steps to fix the issue and enjoy a seamless connection.

If you’re experiencing Bluetooth pairing issues with your Jeep Cherokee and Carplay, don’t worry, we’ve got you covered. Below are several troubleshooting steps to help you get your devices connected smoothly.

Verify Bluetooth Is Enabled On Both Devices

Ensure that Bluetooth is enabled on both your iPhone and Jeep Cherokee. On your iPhone, go to Settings > Bluetooth and make sure it is turned on. On your Jeep Cherokee, access the infotainment system settings and verify Bluetooth is enabled.

Delete And Re-Pair the iPhone And Jeep Cherokee

  • Remove your iPhone from the list of paired devices on both the iPhone and Jeep Cherokee.
  • On your iPhone, go to Settings > Bluetooth, find Jeep Cherokee, and select “Forget This Device.”
  • On your Jeep Cherokee, access the infotainment system settings, find your iPhone, and choose the option to delete or remove it from the list of paired devices.
  • Then, follow the standard pairing process to connect your iPhone to your Jeep Cherokee.

Reset Jeep Cherokee Infotainment System

Sometimes, a simple system reset can resolve Bluetooth pairing issues. In your Jeep Cherokee, access the infotainment system settings and look for the reset or restart option. Follow the instructions to reset the infotainment system and then attempt to pair your iPhone again.

Update Bluetooth Firmware

It’s crucial to keep your devices’ firmware up to date for optimal performance. Check for any updates for the Bluetooth firmware on your Jeep Cherokee.

If updates are available, follow the instructions provided by the manufacturer to install them. Repeat the pairing process afterward to see if the issue has been resolved.

Contact Jeep Customer Support

If you’ve tried all the troubleshooting steps above and still can’t get your CarPlay to work, it’s time to contact Jeep customer support. They will be able to provide you with further assistance and help you resolve any underlying issues that may be causing the Bluetooth pairing problem.

By following these troubleshooting steps, you should be able to tackle the Bluetooth pairing issue between your iPhone and Jeep Cherokee. Ensure that both devices are properly enabled, repair them if necessary, reset the infotainment system, update the Bluetooth firmware, and don’t hesitate to seek assistance from Jeep customer support.

Fixing Unresponsive Touch Screens

Is your Jeep Cherokee CarPlay not working? If you’re dealing with an unresponsive touch screen, we can help with fixing the issue. Our experts provide solutions to get your CarPlay back on track efficiently and effectively.

If you’re experiencing issues with your Jeep Cherokee’s CarPlay not working, one of the common culprits could be an unresponsive touch screen. Fortunately, there are several steps you can take to fix this problem:

Clean The Touch Screen

  • First, ensure the touch screen is free from dirt, dust, smudges, or fingerprints.
  • Gently wipe the screen using a microfiber cloth or a soft, lint-free cloth to remove any debris.
  • Avoid using harsh chemicals or abrasive materials that could damage the screen.

Perform A Hard Reset On The Infotainment System

Press and hold the power button and the volume knob simultaneously for about 10 seconds. This will force the system to reboot, potentially resolving any software glitches causing the unresponsive touch screen.

Check For Software Updates

Visit the Jeep official website or consult your vehicle’s manual to determine if there are any available software updates for your infotainment system.

Install the updates according to the provided instructions, which often include bug fixes and enhancements that can improve the touch screen’s responsiveness.

Calibrate The Touch Screen

If the touch screen is still not responding correctly, you can try calibrating it. Access the settings menu on the infotainment system and locate the touchscreen calibration option. Follow the on-screen instructions to recalibrate the touch screen.

Seek Professional Repair Help

If none of the above steps have resolved the issue, it may be time to seek professional repair help. Contact your nearest authorized Jeep service center or a trusted automotive technician who specializes in infotainment system repairs.

They can diagnose the problem accurately and repair it to get CarPlay working again.

By following these steps, you can troubleshoot and potentially fix the issue of an unresponsive touch screen on your Jeep Cherokee. Remember to perform the steps in order and seek professional help if needed.

Additional Tips And Resources

Discover additional tips and resources to troubleshoot Carplay connectivity issues in your Jeep Cherokee. Find practical solutions to get your Carplay feature working seamlessly and enhance your driving experience. Explore expert advice and helpful resources for a quick and effective resolution.

Apple Carplay Support Resources

Apple’s official website offers a comprehensive support guide for troubleshooting Carplay-related issues. Here are some tips to navigate through their resource center

  • Visit the Apple Carplay support page to find answers to frequently asked questions.
  • Explore their troubleshooting section for common issues and their solutions.
  • Get step-by-step instructions for setting up Carplay on your Jeep Cherokee.

Jeep Cherokee User Forums And Communities

Engaging with fellow Jeep Cherokee owners in user forums and communities can be an excellent way to find solutions to CarPlay issues. Here’s why you should consider joining these communities:

  • Get insights from experienced users who may have encountered similar problems.
  • Share your concerns and questions with a community of passionate Jeep Cherokee enthusiasts.
  • Participate in discussions and learn about workarounds or fixes that others have discovered.

Troubleshooting Guides From Jeep Official Website

The official website of Jeep offers valuable troubleshooting guides specifically designed for the Jeep Cherokee and its Carplay functionality. Take advantage of these resources:

  • Navigate to the official Jeep Cherokee support page to access their troubleshooting guides.
  • Follow the step-by-step instructions to identify and resolve Carplay-related issues.
  • Get detailed information on software updates and compatibility requirements for your Jeep Cherokee.


When encountering Apple Carplay issues in your Jeep Cherokee, exploring additional resources for assistance is crucial. Apple’s official website provides support guides with answers to common questions and troubleshooting tips. Engaging with the vibrant Jeep Cherokee user forums and communities can provide valuable insights and solutions from experienced owners.

Additionally, Jeep’s official website offers troubleshooting guides specifically crafted for the Jeep Cherokee, assisting in resolving Carplay-related problems. By utilizing these additional resources, you can ensure a smoother CarPlay experience in your Jeep Cherokee.


Why Isn’T My Carplay Working On My Jeep?

CarPlay may not be working on your Jeep due to software issues or compatibility problems. Contact Jeep customer support for assistance.

Why Is My Apple Carplay Suddenly Not Working?

Apple CarPlay may stop working suddenly due to software issues, a faulty connection, or incompatible hardware.

Why Does My Carplay Keep Disconnecting?

CarPlay disconnection may occur due to software glitches, outdated firmware, faulty cables, or compatibility issues.

Why Is Apple Carplay Not Working With Ios 15?

Apple CarPlay may not work with iOS 15 due to compatibility issues and software bugs.

Final Notes

If you’re experiencing issues with Jeep Cherokee Carplay not working, don’t panic. Start by ensuring that your phone is compatible with Carplay and that it is properly connected to the vehicle. If these steps don’t solve the problem, consider updating the software on both your phone and your Jeep Cherokee.

It’s also worth checking for any third-party apps that may be interfering with Carplay functionality. If all else fails, contacting a certified Jeep service center or contacting Apple support may provide the solution you need. Remember, troubleshooting Carplay issues can be frustrating, but with a bit of patience and methodical troubleshooting, you can get your Carplay up and running smoothly in no time.

Happy driving!

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